There is a natural tendency to assume that just because we say or send something to someone that they hear or read it in the way in which it was intended. But if you ever played the game “telephone” as a child, then you know how easy it is for communications to be misheard or misinterpreted.
Simple words or phrases like “fifteen” may be heard as “fifty.” And in some industries, like healthcare, ineffective communication can be the difference between life and death.
